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Privacy Policy


Community One Credit Union, your member owned financial institution, is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting the privacy of our members. Under federal law, we are required to give you this privacy notice. It describes our credit union's privacy policy and practices concerning the personal information we collect and disclose about our members. It also includes information about the parties who receive personal and sometimes nonpublic information from us as we conduct the business of the credit union.

Information We Collect About You

We collect nonpublic personal information about you from the following sources:

We may disclose all of the information we collect, as described above, as permitted by law.

Parties Who Receive Information From Us

We may disclose nonpublic personal information about you to the following types of third parties.

Financial service providers, such as insurance companies, mortgage service companies, and securities broker-dealers Non-financial companies, such as consumer reporting agencies, data processors, check/share draft printers, financial statement publishers, plastic card processors, and government agencies.

Disclosure of Information to Parties That Provide Service to Us

In order for us to conduct the business of the credit union, we may disclose all of the information we collect as described above, to companies that perform marketing or other services on our behalf or to other financial institutions with whom we have joint marketing agreements so that we may provide members competitive products and services. We may also disclose nonpublic personal information about you under circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records.

To protect our members' privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the information we provide to other third parties.

Disclosure of Information About Former Members

If you terminate your membership with Community One Credit Union of Ohio Inc., we will not share information we have collected about you, except as may be permitted or required by law.

How We Protect Your Information

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, or procedural safeguards that comply with federal regulations to guard your nonpublic information.

What Members Can Do to Help

Community One Credit Union is committed to protecting the privacy of its members. Members can help by following these simple guidelines:

Mobile Privacy Policy

See attached “Mobile Privacy Policy” Updated 05/01/2024.


Help us in the war against terrorism The USA PATRIOT ACT requires credit unions to take extra security precautions to help the government fight the funding of terrorism and money laundering activities. Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. These new procedures are designed to prevent crimes, such as identity theft and account fraud, that terrorists commit to finance their operations against the U.S. and its citizens.

When an account is opened or changed, you will be asked for your name, address, date of birth, and other information that will allow us to identify you. We will also ask to see your driver’s license or other identifying government-issued documents. The definition of an account covers a broad range of regular financial transactions such as deposit, transaction, asset, or credit accounts or other extension of credit. The required verification may be inconvenient for some but a strong deterrent for terrorists and other criminals. You can rest assured that we will only request the information required by law…and that we will use the information only for purposes of complying with the law. Your privacy is our top concern, and we will respect and protect it as always, consistent with the law’s requirements.

We strive to implement these regulations with as little inconvenience as possible. Since this is a matter of national security, your cooperation is vitally important and we thank you for your help. Call us at 330-305-3050 or request more information.


You can rest assured that your money is safe, sound, and secure with Community One Credit Union. Your funds are Federally insured by the National Credit Union Administration, an agency of the Federal Government. The National Credit Union Share Insurance Fund, (NCUSIF), provides up to $250,000 in coverage for your share accounts.

Community One advises its members to review their share accounts yearly to ensure that all of their funds continue to be insured. We recommend you speak to a Member Service Representative any time you open a new account or modify an existing account.

For more information go to the National Credit Union Administration website. Once there, you will find detailed information regarding your Share Insurance, including how to obtain additional coverage.

Community One Credit Union Website Accessibility Statement

If you have difficulty using or accessing any element of this website, any Community One Credit Union mobile app or tool; please feel free to call 800-469-0497 or email us at We will work with you to provide the information or item(s) you seek through a communication method that is accessible for you (example – communication through telephone support).

Community One Credit Union wants to provide a positive experience to all of our members, and to promote accessibility, diversity and inclusion. Our goal is to allow our members to successfully gather information and conduct business through our website and other technology platforms. We strive to make our technology accessible and continuously work on accessibility improvements. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or switch technology, our goal is to make your use of Community One Credit Union technology a successful and enjoyable experience.

We recommend using the most current versions of the computer-based assistive technology applications and browsers. There are easy-to-use controls for adjusting the size and colors of content on a web page. There are no ideal content size or color combinations for all users. By using the controls provided by your browser, you can personalize the content presentation to suit your needs. Keeping your browsers up-to-date will ensure that you have the most options for accessibility. Newer browsers tend to provide more display options to make content accessible, and may work better with assistive technologies.

We do not provide assistive technology applications or browsers. Please visit the individual manufacturer site for information about how to obtain them. You also may have access to assistance from local and state agencies or non-profit groups in your area.

Community One Credit Union welcomes and encourages feedback to collaborate and provide input in future initiatives for accessibility of this website or our other technologies. Anyone who wants to contact Community One Credit Union to discuss the manner in which we provide goods and services to people with disabilities, has questions about our Accessibility Standards or has concerns, can contact Community One Credit Union by phone, email, or in writing.

Any inquiries, or concerns related to website accessibility will be responded to by the next business day, if after normal business hours.